Guides & notes
Insights for people who write the ticket
Short, specific pieces on Swiss Smart Hands, data rules, and rollouts. Use them with any vendor, including us.
Explainer
What is Smart Hands in Switzerland?
A plain definition of Smart Hands and remote hands in Swiss data centers — what buyers should put on the ticket in Zurich and Geneva.
Compliance
nFADP and on-site IT in Switzerland
How field photos, access lists, and visitor names are handled when a UK company works in Swiss rooms under the nFADP.
Operations
How to run an IT rollout across Swiss sites
A practical checklist for multi-canton IT rollouts in Switzerland: access, language, staging, and cutover windows.
Explainer
Remote Hands vs Smart Hands in Swiss colo
How Remote Hands and Smart Hands differ in Swiss data centers, and which ticket type to write for Zurich and Geneva cages.
Operations
How colo access lists work in Switzerland
What Swiss colo facilities need on the access list before a Smart Hands visit — ID, window, escort, and MOP basics.
Guide
How to buy Smart Hands in Switzerland
Access lists, MOPs, metro SLAs, and language — a buyer brief for Zurich and Geneva Smart Hands.
Guide
On-site IT in Switzerland, without the myth
Why Zurich is not all of Switzerland, what an honest SLA looks like, and how language affects access.