Simaks is SIMAKS IT SOLUTION LTD, registered in England and Wales. Switzerland is our primary field market. We dispatch into Swiss sites under UK GDPR and respect the Swiss nFADP when we handle personal data from CH.
Questions
FAQ for Swiss field IT buyers
Straight answers on entity, cities, languages, and dispatch. For a ticket, use contact.
Zurich, Geneva, Basel, Bern, Lausanne, Zug, Lugano, and St. Gallen are primary. Other cantons and Liechtenstein sites are covered on request.
English plus the local floor language: German in Deutschschweiz, French in Romandie, Italian in Ticino when staffed.
Critical work in Zurich and Geneva is typically under four hours after access and parts are confirmed. Nationwide timing depends on the site and the SLA you buy.
We work the facility that is on your ticket when you can get us on the access list. We do not claim an exclusive partnership with any operator.
Smart Hands is usually colo or cage work following a MOP. Break/fix is hardware diagnosis and swap at branches, offices, or rooms — often with parts and RMA flows.
Yes. A large share of work is partner-of-record. See the MSP industry page and contact the desk for retainer terms.
Yes. Lugano (Ticino) and St. Gallen are primary metros alongside Zurich, Geneva, Basel, Bern, Lausanne, and Zug.