A large share of Simaks work is partner work. MSPs, integrators, and OEMs need someone in Zurich or Geneva who will follow the method, close the ticket, and stay off the customer’s sales list.
We can report in your template, join your bridge, and use your branding on site if the contract says so. Escalation stays with you.
Multi-canton rollouts and standing Smart Hands retainers are scoped as programmes, not one-off callouts.
Typical work
- White-label on-site presence
- PSA and bridge-friendly closes
- Retainer or per-ticket dispatch
- Swiss language cover (DE / FR / EN)
- EU and UK overflow on the same desk
- No end-customer poaching
How this sits in Switzerland
Partners use us because flying a specialist from London or Frankfurt for a two-hour Zurich cage visit is a bad SLA and a worse margin.
Questions
Will you quote our end customer directly?
Not if the ticket is partner-of-record. We work your paper. Direct buyers who find us on simaks.uk are a separate channel.